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Trust & Safety

Whoosmartplace is a secured and safe marketplace based in the USA and we served a global community with pride. Our goal is to provide a platform that is safe and secured to use by members of our community worldwide. We are next door close to you with our 24/7 support system is well equipped and ready to provide a helping hands whenever you need our services.

Trust & Safety

 

Whoosmartplace is a secured and safe marketplace based in the USA and we served a global community with pride. Our goal is to provide a platform that is safe and secured to use by members of our community worldwide. We are next door close to you with our 24/7 support system is well equipped and ready to provide a helping hands whenever you need our services.

Trust

Whoosmartplace placed much energy on trust, which is the key foundation of our platform to provide the best services for both our hosts and guests as well. Our payment gateway and fraud protection services garanteed a stay, rent and the use of other services is based on trust with confidence.
Guest

Booking Guarantee

Guaranatee Booking with  benefits when you book your stay or services directly through Whoosmartplace which includes security deposit and comprehensive payment protection as well as emergency rebooking assistance.
Guest

Reviews

Whoosmartplace is open for reviews from our hosts and from our guests, reviews from guests like you that help match you with the perfect home for your stay and to address issues that may need attention. Mails are usually send out as a remainder to guests and hosts to review after every guest stays in a host property After your stay, both you and the hosts will receive emails reminding you to review your experiences. Neither of you will be able to see each other’s ratings until you’ve both submitted your reviews.
Guest

Reporting Misconduct

If an host has acted inappropriately or made you feel unsafe, Whoosmartplace will help with rebooking support and will investigate your case to determine if our policies have been violated. Contact us if you need assistance or wish to submit a complaint. In case of emergency, immediately contact the appropriate authorities.
Guest

Secure Communication

Always communicate with the host through Whoosmartplace secure, private messaging platform, which protects you from phishing and identity theft. You should never be asked to wire funds or send money directly to hosts outside of Whoosmartplace booking and messaging channels.
Guest

Payment Protection

Whoosmartplace Book with Confidence Guarantee™ protects 100% of your payment and security deposit, and most of our listings are eligible for this coverage when you book your stay through Whoosmartplace online checkout. Hosts transact securely in our marketplace thanks to Whoosmartplace systems and infrastructure that meet rigorous security requirements to be PCI-DSS compliant.
Guest